COMMON QUERIES

RETURN POLICY

Though we always want every customer to enjoy their new trolley, kennel, show or custom made items and we strive to make that happen with every order, please contact us immediately if your order arrives damaged or missing parts.  We will work with you to resolve all issues as quickly as we are able.

PRIVACY POLICY

SECURITY POLICY

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

We respect and are committed to protecting your privacy. We will never collect or store any personally identifiable information when you visit our site.

SHIPPING POLICY

Using a flexible tape measure or a string, hold one end to the bridge of your nose, run it down your nose, over your mouth and stop just below your chin where the mask will lay comfortably for you.  If you used a string to take your measurement then you will need to pinch the string where you want to mark the measurement.  Lay it flat and measure the distance from the end of the string to where you marked it.  That will be the measurement you need to use to select the mask size. 

Men with beards must not pull tight on the tape or string that will collapse the beard and make the mask very tight.

All trolleys are custom made and shipped directly from Titan.  Titan will ship your unit directly to the address you provide using DPD, FedEx, and UPS.  A tracking number will be provided to the buyer by Pamper Your Pooch once it's been provided to us by Titan.

If you order a unit that Pamper Your Pooch has in stock, it will ship within 2 business days via FedEx Home Delivery.  We typically ship insured and require a delivery signature. All other items will ship within 1-2 business days after processing.  

If you're ordering from Stitched By Design, most in stock items will ship within 1-2 days after processing.  Custom items may have longer lead times so please review the item page for additional information.  If you have questions about your custom item please contact us immediately.  We are here to help you M-F 8a-5p EST.

HOW TO FIND YOUR MASK SIZE:

 

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