COMMON QUERIES

RETURN POLICY

Though we always want every customer to enjoy their new trolley, kennel, show or custom made items and we strive to make that happen with every order, please contact us immediately if your order arrives damaged or missing parts.  We will work with you to resolve all issues as quickly as we are able.

PRIVACY POLICY

SECURITY POLICY

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

We respect and are committed to protecting your privacy. We will never collect or store any personally identifiable information when you visit our site.

SHIPPING POLICY

Most in stock items will ship within 1-2 days after processing.  Custom items may have longer lead times so please review the item page for additional information.  If you have questions about your custom item please contact us immediately.  We are here to help you M-F 8a-5p EST.